PROFESSIONAL EXPERIENCE

The following is a list of world-class companies with which I've been associated.
For a complete resume, please reach out to me via my contact page.

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JP MORGAN CHASE | HEAD OF HOME LENDING DESIGN

Leading a client-centric design team of designers, editors and researchers focused on the delivery of the Chase MyHome online lending experience.

  • Working closely with multiple levels of product leadership and technology to plan, review and iterate on strategic roadmaps

  • Partnering with internal stakeholders and vendors to facilitate design thinking workshops, design reviews, and journey mapping to enhance customer experiences

  • Championing the Chase design system and influencing updates through regular feedback mechanisms

  • Participating in qualitative and quantitative user research to understand target audience preferences and approaches to home lending

JP MORGAN CHASE | BUSINESS & COMMERCIAL BANKING DESIGN LEAD

  • Lead a team of designers responsible for the online experience for small to medium businesses.

  • Contributed to a high-performing team through the development of self and others, while emphasizing continuous learning and growth.

  • Delivered solutions (research findings, design concepts, content) and participated in critique process to improve design acceptance

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CITI | CONSUMER CARDS & BANK SERVICING - CREATIVE DIRECTOR

  • Creating the user experience and information architecture for marketing and servicing websites. This includes defining functionality, navigation, and interaction models through page level wireframes, site-maps, use cases, and functional requirements documentation.

  • Understanding target audience needs, tasks, and goals to translate them into smart, innovative solutions for our clients.

  • Working closely with product, marketing, brand, and design teams to translate business requirements into meaningful experiences.

  • Managing multiple projects simultaneously, with varying degrees of complexity and release dates.

  • Participating in immersive user research, concept testing, usability testing, and analytics.

CITI | CONSUMER CARDS & BANK SERVICING - UX DESIGN LEAD

  • Creating the user experience and information architecture for Citi internal customer service web application.

  • Developing task analyses, user interaction models, site-maps, wireframes, mock-ups and prototypes, design briefs, design specs and guidelines, and screen flows.

  • Knowledge of principles and practices of web-based user-interface design with a strong sensibility to user-centered design principles and usability practices

  • Maintaining Design team schedule and development as it related to individual Use Cases.

  • Developed and maintained design process with input from Development and Design teams, as well as cross-functional teams.

  • Demonstrated strong analytical skills for analyzing user feedback reports and interacting with clients.

CITI | CREATIVE DIGITAL PRODUCER

  • Managing the initiation, design and development of creative deliverables for customer facing websites for Consumer Marketing Office.

  • Working closely with information architects, interactive designers, copywriters, developers (on-shore and off-shore), QA testers and various levels of management, including Legal teams to translate business requirements into visual solutions.

  • Project schedule creation and maintenance, as well as weekly project reporting for the Internet & Mobile management.

  • Managing multiple projects simultaneously, with varying degrees of complexity and release dates.

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BLUE CROSS BLUE SHIELD OF FLORIDA | ANALYST (CONTRACT)

  • Responsible for UI design and development of Project Tracking website, including gathering requirements, and developing wireframes.

  • Development and Maintenance of MS Project plans with input from Project Mangers and technical resources, including monitoring scope, schedule and budget for >$7M projects.

  • Analyzing and interpreting data identifying trends and weekly status reporting,

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UNION BANK OF CALIFORNIA | SYSTEMS ANALYST

  • Lead <$100K Application Services work orders through the Enterprise Project Management process, from planning to closure.

  • Supported >$100K projects, including MS Project plan development, budget tracking, identifying and resolving project issues, and project tracking to completion.

  • Provided resource staffing and tracking for Application Services projects, including division approval of time accounting

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SOUTHERN CALIFORNIA EDISON | PROJECT/PRODUCT ANALYST

  • Graphic conceptualization, development and publication of materials in support of business and technology products, such as business cases, operating plans, project plans, project schedules, product and service offerings, goal performance reports, department calendars, etc.

  • Managed internal and external resources in support of graphic materials, as well as developed document library to archive and control presentation/document versioning

  • Development and maintenance for the IT Finance and Department Services website, maintenance of the IT Human Resources Client Services website, and support of various IT Project websites

  • On-going graphic production activities within IT, as well as the office of the CIO, the IT Leadership Team, and the Finance &Department Services organization.